Modules

	Module 1	:	Principles of Hotel Management
	Module 2	:	Food & Beverage Management
	Module 3	:	Food & Beverage Service
	Module 4	:	Front Office Management
	Module 5	:	Housekeeping Operations
	Module 6	:	Procurement Management
	Module 7	:	Hotel Marketing
	Module 8	:	Professional Selling
	Module 9	:	Human Resource Management
	Module 10	:	Customer Relationship Management

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Program Objectives

• Enable participants to acquire skills about hotel operations.
• Enable working adults in the industry to gain education enhancement through proper certification.
• To provide rationalization of practices in hotel operation.

Program Information

	Duration	:	12 months
	Program Classess	:	Weekday (Wednesday: 5pm - 9pm) Weekend (Sunday: 9am - 1pm)

Entry Requirements

• Individual completed "O Level" with 2 credits
• Individuals currently employed in Supervisor position not less than 2 years

Assessment

Upon completion of each module, students would undergo a quiz and submission of a project paper.

Program Fees

RM7,000.00 (Ringgit Malaysia Seven Thousands)